Terms and Conditions

By using this website you confirm that you have read, understand and agree to comply with our terms of use. These Terms of Use may be amended without any prior notice to you, so please check these Terms of Use for changes. You must be at least 18 years old to use spiritlife.store

Credit Cards

SpiritLifeStone currently accepts payments by Visa, MasterCard, Discover and American Express. At this time, we do not accept cash or checks as a form of online payment. For security reasons, your billing name and address must match that of the credit card used for payment.

Sales Tax

Sales Tax will be added to all shipments made within the State of New York, New Jersey and Indiana, and may include additional states that meet the tax collection requirement. 

Shipping and Handling Within the United States:

Shipping rates on all discounted items are subject to the carrier rate calculated at checkout. Our carriers include UPS & USPS.

All orders placed on our Website are usually processed within 7 working days. Once your order is placed, you will receive an order confirmation and estimated date of delivery by email. When the order is shipped, you will receive another email containing tracking information and delivery date.  If for any reason an item is out of stock, we will notify you by either email or telephone. You will not be charged for any item that is out of stock. Partial shipments will be processed and will be billed accordingly.

Orders placed for goods delivered within the United States ships via UPS Ground unless otherwise specified. UPS ground shipping typically takes 7-10 business days for arrival. All orders will be shipped within 24 to 48 hours from processing date unless otherwise noted. We ship Monday-Friday and any orders placed on Saturday or Sunday, will be processed the following working Monday. Please note that we cannot ship to P.O. Box addresses.

Shipping and Handling Internationally

All international orders placed on our Website are usually processed within 7 working days. Once your order is placed, you will receive an order confirmation and estimated date of delivery by email. When the order is shipped, you will receive another email containing tracking information and delivery date.  If for any reason an item is out of stock, we will notify you by either email or telephone. You will not be charged for any item that is out of stock. Partial shipments will be processed and will be billed accordingly.

Orders placed for goods delivered internationally ships via First-Class International and Standard International Shipping unless otherwise specified. First-Class International and Standard International Shipping orders typically take 3-6 weeks for delivery. All orders will be shipped within 24 to 48 hours from processing date unless otherwise noted. We ship Monday-Friday and any orders placed on Saturday or Sunday, will be processed the following working Monday.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Thompson Ferrier has no control over these charges, nor can SpiriLifeStone predict what they may be.

Return, Refund and Exchange Policy

At SpiriLifeStone, customer satisfaction is our top priority and we make sure every order is inspected before they are shipped to you. Please inspect your order carefully as Thompson Ferrier cannot accept your return due to the delicate nature of our product. In the event your order is damaged upon delivery, please contact our customer service department within three business days and we will replace any damaged goods.

Cancellation Policy

SpiritLifeStone will accept your cancellation within one hour of your online purchase and prior to shipment notification.

Pricing

Pricing is listed in Euro only. Current prices, terms and conditions are subject to change without notice. All orders are subject to approval by SpiritLifeStone.

Coupon Codes

Coupons are valid for a limited time only. Coupons are limited to one time use per customer. All coupons unless otherwise stated excluded all sale and promotional items. SpiritLifeStone reserves the right to modify, suspend or terminate coupons at any time without notice. 

Information Provided for Delivery

In order to be a Registered User or purchase goods at the Website, you will have to fill out a registration form and/or provide certain information to us; SpiritLifeStone is providing you with access to the Website as a Registered User or purchaser in reliance on the information you provide, which you represent to be complete, true, and accurate.  In the event any information you provide to us should change, you agree to update the information immediately. 

SpiritLifeStone will not be liable for any damage to you or to others arising out of your failure to provide us with complete, accurate and current information, or for someone else’s use of your user name, payment accounts, or other information.  You may not use anyone else’s Registered User account, nor may you permit anyone else to use your account.  You agree to be responsible and liable, jointly and severally, for any and all activity that takes place in connection with your account, even if someone else uses your account login or information.  In the event you discover or become aware that someone has accessed or used your Registered User account, or has otherwise compromised or breached the security of your account or the Website, you will notify us immediately.     

Customer Service and Contact Information

UNIT C, 9/F, WINNING HOUSE,
NO.72-76 WING LOK STREET,
SHEUNG WAN, HONG KONG

Call: +852 5142 7009 (Monday-Friday 9am-5pm Eastern standard time)

soulspiritstone@outlook.com